Click the Request Contact button on your Home page.
Select the state in which your contact is located.
Enter either a name or ID code of your contact in the text box (there is an optional field to narrow your results by selecting which facility your contact is located).
Select your Loved One from the list of results. Click Confirm.
Some facilities will require you to be approved by a separate DOC process. If you have not been approved, select No and follow the instructions for submitting the DOC application. If you have already been approved, select Yes.
Select your relationship to your contact.
Click Send Request.
To view your new request, refresh the page by dragging down. You can view details any time by selecting the contact's icon.