- Click the Request Contact button on your Home page.
- Select the state in which your contact is located.
- Enter either a name or ID code of your contact in the text box (there is an optional field to narrow your results by selecting which facility your contact is located).
- Select your Loved One from the list of results. Click Confirm.
- Some facilities will require you to be approved by a separate DOC process. If you have not been approved, select No and follow the instructions for submitting the DOC application. If you have already been approved, select Yes.
- Select your relationship to your contact.
- Click Send Request.
- To view your new request, refresh the page by dragging down. You can view details any time by selecting the contact's icon.
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