Log into your Mail account and click the Add Contact button on your Home page.
Enter your contacts first then last name (Step 1)
Click the relationship box labeled I am their... and select an option that applies (E.g. Mother, Brother, Friend, etc)
Select the state of the facility your contact is currently incarcerated from the drop down menu then hit next (Step 2)
Search for the name of the facility at the top search bar, then tap the box of the facility you need to mail correspondence to and hit next (note: if you're facility isn't found/ isn't in our database contact support so it can be added)
Next you'll see your contacts information page and here you'll need to add the inmate ID#. After, hit finish and you'll be all set! (Step 3)