If you encounter an error message like "This device isn't compatible with this version" in either the Google Play or the Apple App store, it typically means the app you're trying to download/update is not compatible with your device's hardware or software.
To help better serve families who may not always have a phone device to use, we've now made it possible to use connect directly on the web without downloading a phone app. In order to access this portal, simply visit the following website by clicking the link below:
If you're still trying to update your phone version or don't have access to a computer with a webcam & microphone, we recommend looking at your devices operating system and double checking that it's the most recent/up to date version, as this may fix this issue in some cases, otherwise some devices may still not be compatible & might be the end of their lifecycle for support.
*Please note that the website version doesn't support voice calls at this time
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