Can I cancel mail once it's been submitted or created?

Unfortunately, once your letter has been created and submitted to our printing partners it cannot be stopped. If you input the wrong resident information or address you'll need to create a new letter making sure the information is correct before submitting it.

In instances where you've changed your mind or wouldn't like a specific letter or postcard delivered, we can only recommend reaching out to the facility it was sent to and asking them to hold or return the mail to the sender.