Why isn't my letter sending?

Our app sometimes runs into timeout errors when too many users are trying to send letters at the same time. Since we have experienced so much growth recently, our system cannot always handle all the requests we get. We are a small team working hard to fix these issues.

In the meantime, when you experience one of these errors, please try the following: 

1. Check your internet connection, or use cellular data if your WiFi connection is weak.

2. Remove any images in your Letter/Postcard, or try to use smaller images.

3. Try again in a few hours.