Our app can run into timeout errors when too many users are trying to send letters at the same time. We're working hard on expanding our service so this doesn't happen! In the meantime, please try the following:
1. Check your internet connection, or use cell data if your wifi connection is weak.
2. Remove any images from your Letter/Postcard, or try to add smaller images.
3. Try again in a few hours.
If you're still running into a timeout error after trying these, please email us at firstname.lastname@example.org.
I have sent several messages over the past few weeks because my Ameelio app will not work. I can write letters, but they are never sent. I have also sent the error message. I have tried to send letters from several different WiFi locations in case my home WiFi was too slow. Do you ever respond to inquiries?
I am tired. My email and password I paid $10.00 please restart password and email
I can’t get it in my accen i tried to reset my password many times. Im tired
When you contact them make sure you report to the correct option mail, video etc. Submit request from this page at the top in right hand corner
This app is terrible. I can't login in most of the time and when I am able to get in I get 2 sentences into my letter and the app stops running.. our county jail will only accept mail through ameelio and its garbage!!
Support isn't any help either. Every response I get is a robot and never solves my issue. Your idea for this app was a great one...but clearly nobody knows what they're doing!
This is crap and doesn't work. They do not respond to emails or messages about issues. I've asked several times for a refund. I don't see that ever happening. They won't fix the app. I think it's a scam to get your money. It's NOT free and no where on there does it have a place to send puzzles or lyrics. ALL lies to get your money. I hope yall end up behind bars. Let's see how many letters & post cards YOU get. Lmbo
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