Our app can run into timeout errors when too many users are trying to send letters at the same time. We're working hard on expanding our service so this doesn't happen! In the meantime, please try the following:
1. Check your internet connection, or use cell data if your wifi connection is weak.
2. Remove any images from your Letter/Postcard, or try to add smaller images.
3. Try again in a few hours.
If you're still running into a timeout error after trying these, please email us at support@ameelio.org.
Comments
1 comment
I have sent several messages over the past few weeks because my Ameelio app will not work. I can write letters, but they are never sent. I have also sent the error message. I have tried to send letters from several different WiFi locations in case my home WiFi was too slow. Do you ever respond to inquiries?
Please sign in to leave a comment.