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I can't log into my Letters account

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11 comments

  • Penny Berry

    I cannot log into my letters account. It keeps saying invalid email and i donot recieve anything from Ameelio to help me with this issue ever! Its been weeks and i still havent seen or heard or recieved anything from this ckmpany.

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  • Stephanie Knapik

    I have had the same problem only I've contacted them on 3 different occasions with no reply and it's been 3 months now for me

    -1
  • Penny Berry

    I really donot know what to do about this. This has created alot more issues, hassels, and headaches than it has helped. Ameelio shld have sum kind of customer service help since its mandatory to have the Connect app to have any contact with anybody in prison in Iowa. Very frustrating. There has 2 be another way of choice for communication with our prisoners and visa versa

    -1
  • Stephanie Knapik

    I can still use the Ameelio Connect app just not the letters I email with the corrlinks and send pics with freeprints.

    0
  • Susie Eberle

    I cant log into my account it keeps saying
    JSON Parse error:
    Unrecognized token '<'

    0
  • Penny Berry

    This is absolutely ridiculous and very upsetting! Ameelio connect and letters Apps are terrible! I cant even get into Letters worthless!! Connect ive had 2 make new accounts for my son and I and it still will not let me schedule an in person with or without contact visit! Just says theres no dates available for the nxt 7 days. In lucky if it lets me schedule anythjng or even get into the app w begin with! Worsrt

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  • Penny Berry

    TERRIBLE customer service! MONTHS THEY DO IT FIR ATTENTION!! I WOULD NOT RECOMMEND IT 2 ANYONE

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  • rex

    I am getting the same JSON Parse error code. apparently i researched it a little, and without any computer knowledge of code language or whatever i'm taking it my devices (yes plural) aren't being supported? or they are registering the supported code wrong.. i still don't understand and have no knowledge of what to do. i, too, have submitted help requests from multiple email addresses and it's been a couple weeks now without even a word in response. 

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  • rex

    and the above response from the ameelio team... i pretty much just hear be patient, wait, don't bother us with more than one support ticket, (like a response they give to all their inmates). i can't even register a new account because of this JSON Parse error code.

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  • Hazel rowlett

    Keeps telling me my email is invalid even though i know its not. I would like to be able to keep in contact with my fiance but cant do that if this app keeps saying my email is invalid. I kinda think this app is fake or a fraud. Or something. Fixing to uninstall the app cause its so disappointing.

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  • Stephanie Knapik

    They told me I had to set up a new letters only account this is the email I finally got back...


    Brandon at Ameelio (Ameelio Team)

    May 31, 2022, 20:03 PDT

    Hi Stephanie,

    Thanks for this info. We believe we've identified an issue where the accounts created on Connect first are not properly copying over to the database of the mail app. This causes the mail app to believe the account has already been created but does not recognize a password for it even after being reset. Unfortunately, the only fix we have at this time is to create a new account with a separate email. We apologize for the inconvenience this causes, and appreciate your patience while we work to fix this.
    -Brandon at Ameelio

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