My video call was freezing a lot

Please make sure that you have a strong wifi connection when you are calling.

Calls work best when you are: 

• Indoors on your home wifi 
• Not outside or driving 
• Using wifi and not cellular data 

It might help to find out where in your house has the strongest connection and make sure that you are in that location whenever you make a call. 

T-Mobile Cell Data (including Metro PCS by T-Mobile and Boost Mobile) often get bad reception on our platform. Please do not use these services and use wifi instead.