There was another issue with my call Ameelio Team September 27, 2021 15:01 Related articles I couldn't see or hear my loved one I can't log into my Letters account Who needs to create a Connect account? My loved one couldn't see or hear me How do I download Ameelio Connect on an iPhone? Comments 10 comments Sort by Date Votes Heather LeVier May 27, 2022 15:25 I can't log in. It tells me to enter a valid email address. i am entering the correct email address. Is there a glitch in the system? I would like to talk to someone on the phone about this matter asap. 0 Heather LeVier June 29, 2022 13:09 I can't get logged into Ameelio. It tells me that my email address is not valid. It's the only email address that i have used. So why is it not working now? You need to make it easier to get ahold of someone in Ameelio to troubleshoot the problem. I didn't get my video visit on Monday or Tuesday because it says that my email address is not valid. I also called the number for Ameelio and left a message. I did not get a call back. Is this the correct number for Ameelio 1-203-680-0318.? It says that google subscriber is not able to take your call at this time. Please help fix my account for my email address. 0 Lakeysha Holmes July 11, 2022 20:54 Hi Heather did someone ever help u cause im having problems to and no response 0 Heather LeVier July 11, 2022 21:26 Hi Lakeysha! Yes I finally got help. 0 Lakeysha Holmes July 11, 2022 21:29 Yes android I message the team and no response I lost my visit today from the site crashing and keeps saying ameelio keeps stopping I tried everything also thank for responding back 2 Rose Klinghammer July 18, 2022 14:48 Did u ever get it to work cuz I'm having the same issue ??? 0 Heather LeVier July 18, 2022 15:01 Yes I did. When you log in. Make sure there isn't a space after your email address or your password. Especially when your phone saves your passwords for you. 0 Rose Klinghammer July 18, 2022 16:25 I'm having the same issues as LaKeysha Holmes did u ever get it figured out? I have a visit for tomorro 7/19/22 and getting no response from anyone ... mine too says ameelio connect keeps stopping 0 Rose Klinghammer July 18, 2022 16:29 Heather LeVier...Yea I did that... but it just boots me out of the app altogether and says ameelio connect keeps stopping so idk ... I've uninstalled the app the reinstalled it, updated it everything still boots me out of the app ... it will let me set and schedule visits , but even when I go to "check connection" it asks if I can see myself I go and hit "yes" it boots me out entirely to my phone home screen and says ameelio connect keeps stopping I'm having the same issues as LaKeysha Holmes 0 Heather LeVier July 18, 2022 17:23 Try clearing out all open tabs on your phone. You also may need to turn off your phone and restart it. 0 Please sign in to leave a comment.