Why is my call or visit request pending?

The facility is responsible for approving all visits to the facility. This means that the facility need to approve the schedule for each meeting every time you schedule a meeting or call. 

If your call or visit request is 'pending', then that means the facility still needs to approve your request. Please be patient as the facility may take several business days to approve you as a visitor. Ameelio cannot approve call or visit requests.

Below you can see an image what it will look like on your phone if your call or visit request is pending. In the example below you can see that the Video Call request with Cedric at 10:30 AM is 'Pending'.