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Ameelio
Ameelio Connect App (Video and In-Person Visitation)
Ameelio Connect App (Video and In-Person Visitation)
Getting Started: Downloading Ameelio Connect and Creating an Account
How do I download Ameelio Connect?
How do I sign up for an Ameelio Connect account?
Quick-Start Guide Video
Who needs to create an Ameelio Connect account?
How do I log in/log out of my Ameelio Connect account?
What permissions does Ameelio Connect need and how do I allow them?
Connecting: Adding and Managing Your Contact(s)
How do I add a contact to my profile?
Why can't I find my contact on the app?
Why is my visitor request pending?
What should I do if my connection request gets rejected?
How do I edit/delete a contact?
Can I have multiple contacts at multiple facilities?
Scheduling: Request, Edit, and View Your Scheduled Events
How do I schedule an event?
How do I edit event details?
How do I add guests to an event?
Why can't I select the day I want on the meeting calendar?
Why is my event request pending?
Why is my event request rejected?
Visiting: Joining your video call or attending in-person visitation
How do I test the call before my video visit?
How do I join my video visit?
What do all these buttons do in the call?
What do I need to bring with me to my in-person visit?
FAQ's
How do I update my ID?
How do I reset my password?
Can multiple devices join a single call?
Where is Ameelio Connect currently available?
Why am I receiving an alert during my video visit?
Troubleshooting
My video call was freezing a lot
I couldn't see or hear my contact
My contact couldn't see or hear me
There was another issue with my call
