Connect App (Video and In-Person Visitation)

Let's Get Started: Who needs to create an account and how do I create one?

• Who needs to create a Connect account?
• Do minors need to create a Connect account?
• How do I download Ameelio Connect on an Android phone?
• How do I download Ameelio Connect on an iPhone?

Let's Get Connected: Adding your contact and scheduling your meeting

• Why is my visitor request pending?
• Why is my call or visit request pending?
• Why is my call or visit request rejected?
• How do I know if my visitor request is rejected?
• Can I add contacts at multiple facilities?
• How do I add my incarcerated contact?

Troubleshooting: My Video Call Didn't Work

• My video call was freezing a lot
• I couldn't see or hear my loved one
• My loved one couldn't see or hear me
• My Audio Was Too Quiet
• There was another issue with my call