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  1. Ameelio Team
  2. Connect App (Video and In-Person Visitation)

Connect App (Video and In-Person Visitation)

Let's Get Started: Who needs to create an account and how do I create one?

  • Who needs to create a Connect account?
  • Do minors need to create a Connect account?
  • How do I download Ameelio Connect on an Android phone?
  • How do I download Ameelio Connect on an iPhone?

Let's Get Connected: Adding your contact and scheduling your meeting

  • Where is Ameelio Connect currently available?
  • My Connect request was rejected, how do I register to be an authorized visitor for the Iowa Department of Corrections?
  • Why can't I select the day I want on the meeting calendar?
  • Why can't I find my Loved One's facility on the app?
  • Why can't I find my Loved One on the app?
  • Why is my visitor request pending?
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Let's Get Talking: Joining your video call or attending in-person visitation

  • Can multiple devices join a single Connect call?

Help! I need additional support!

  • I have Metro PCS, T-Mobile, or Boost Mobile and my call does not work

Troubleshooting: My Video Call Didn't Work

  • My video call was freezing a lot
  • I couldn't see or hear my loved one
  • My loved one couldn't see or hear me
  • My audio was too quiet
  • There was another issue with my call
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