Connect App (Video and In-Person Visitation)

Let's Get Started: Who needs to create an account and how do I create one?

• Who needs to create a Connect account?
• Do minors need to create a Connect account?
• How do I download Ameelio Connect on an Android phone?
• How do I download Ameelio Connect on an iPhone?

Let's Get Connected: Adding your contact and scheduling your meeting

• Where is Ameelio Connect currently available?
• My Connect request was rejected, how do I register to be an authorized visitor for the Iowa Department of Corrections?
• Why can't I select the day I want on the meeting calendar?
• Why can't I find my Loved One's facility on the app?
• Why can't I find my Loved One on the app?
• Why is my visitor request pending?

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Let's Get Talking: Joining your video call or attending in-person visitation

• Can multiple devices join a single Connect call?

Help! I need additional support!

• I have Metro PCS, T-Mobile, or Boost Mobile and my call does not work

Troubleshooting: My Video Call Didn't Work

• My video call was freezing a lot
• I couldn't see or hear my loved one
• My loved one couldn't see or hear me
• My audio was too quiet
• There was another issue with my call