Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)

Getting Started: Downloading Ameelio Mail and Creating an Account

• How do I download Ameelio Mail?
• How do I sign up for an Ameelio Mail account?
• How do I log in/log out of my Ameelio Mail account?

Connecting: Adding and Managing Your Contact(s)

• How do I add a contact to my profile?
• What do I do if I can't find my contact's facility?
• How do I edit/delete a contact?
• Can I have multiple contacts at multiple facilities?

Sending Mail: Letters, Photo Cards, & More

• How to Send a Letter or Postcard
• My mail was rejected, returned, damaged or wasn't delivered, can I get a refund?
• How much does sending a postcard or letter cost?
• Can I cancel mail once it's been submitted or created?

History: View Mail and Tracking Updates

• Tracking your Order
• Why has my mail not been received by my contact?
• My mail piece was in transit but now it's marked as created, can I get a tracking update?

FAQ's

• Why was my letter rejected and what happens to it now?
• How long until my letter arrives?
• Can I change details in a letter I sent?
• Why did the mail my contact received look different than the mail I sent?
• Why can't I send a photo card (or other Mail products)?
• I have leftover tokens and want to close my account, can I get a refund?

Troubleshooting

• How to turn on & use a free monthly credit
• I have a connection in Oregon, can I send mail there?
• My Connections facility uses a Centralized Distribution Center and has a different address in another state, how can I select the proper facility?