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Ameelio
Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)
Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)
Getting Started: Downloading Ameelio Mail and Creating an Account
How do I download Ameelio Mail?
How do I sign up for an Ameelio Mail account?
How do I log in/log out of my Ameelio Mail account?
What permissions does Ameelio Connect need and how do I allow them?
Connecting: Adding and Managing Your Contact(s)
How do I add a contact to my profile?
What do I do if I can't find my contact's facility?
How do I edit/delete a contact?
Can I have multiple contacts at multiple facilities?
History: View Mail and Tracking Updates
Memory Lane Tracking
Why has my mail not been received by my contact?
FAQ's
Why did the mail my contact received look different than the mail I sent?
Why can't I send a photo card (or other Mail products)?
Can I change details in a letter I sent?
How long until my letter arrives?
Why was my letter rejected and what happens to it now?
Troubleshooting
Request timeout issues / Error Code
Why isn't my letter sending?