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  1. Ameelio
  2. Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)

Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)

Getting Started: Downloading Ameelio Mail and Creating an Account

  • How do I download Ameelio Mail?
  • How do I sign up for an Ameelio Mail account?
  • How do I log in/log out of my Ameelio Mail account?
  • What permissions does Ameelio Connect need and how do I allow them?

Connecting: Adding and Managing Your Contact(s)

  • How do I add a contact to my profile?
  • What do I do if I can't find my contact's facility?
  • How do I edit/delete a contact?
  • Can I have multiple contacts at multiple facilities?

History: View Mail and Tracking Updates

  • Memory Lane Tracking
  • Why has my mail not been received by my contact?

FAQ's

  • Why did the mail my contact received look different than the mail I sent?
  • Why can't I send a photo card (or other Mail products)?
  • Can I change details in a letter I sent?
  • How long until my letter arrives?
  • Why was my letter rejected and what happens to it now?

Troubleshooting

  • Request timeout issues / Error Code
  • Why isn't my letter sending?
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