Ameelio Mail App (Send Mail to Prisons, Jails, and ICE Detention)

Getting Started: Downloading Ameelio Mail and Creating an Account

• How do I download Ameelio Mail?
• How do I sign up for an Ameelio Mail account?
• How do I log in/log out of my Ameelio Mail account?
• What permissions does Ameelio Connect need and how do I allow them?

Connecting: Adding and Managing Your Contact(s)

• How do I add a contact to my profile?
• What do I do if I can't find my contact's facility?
• How do I edit/delete a contact?
• Can I have multiple contacts at multiple facilities?

History: View Mail and Tracking Updates

• Memory Lane Tracking
• Why has my mail not been received by my contact?

FAQ's

• Why did the mail my contact received look different than the mail I sent?
• Why can't I send a photo card (or other Mail products)?
• Can I change details in a letter I sent?
• How long until my letter arrives?
• Why was my letter rejected and what happens to it now?

Troubleshooting

• Request timeout issues / Error Code
• Why isn't my letter sending?