Ameelio Team
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Activity overview
Latest activity by Ameelio Team-
Ameelio Team created an article,
I have Metro PCS, T-Mobile, or Boost Mobile and my call does not work
Ameelio Connect works best on wifi networks, such as the internet you have in your home. Cell data is less reliable than using wifi networks and will result in worse call quality. Three specific co...
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Ameelio Team created an article,
Can multiple devices join a single Connect call?
No, all video calls must be joined by a single device. All outside visitors must call into the call on the same device.
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Ameelio Team created an article,
Where is Ameelio Connect currently available?
Ameelio Connect video calls and in person visits are only available at ICIW, CCF, FDCF, NCCF, and MPCF. If your contact is at any of the above facilities, please follow the below instructions: You...
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Ameelio Team created an article,
My Connect request was rejected, how do I register to be an authorized visitor for the Iowa Department of Corrections?
If you've been rejected from a connection, or need to apply to visit the Iowa Department of Corrections please fill out the Visitor Application here and follow the attached instructions: https://do...
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Ameelio Team created an article,
Why can't I select the day I want on the meeting calendar?
The Connect app will only show you visits within the next 7 days. If it is the 20th of the month, you will only be able to see meeting times until the 27th of the month. You can see an example belo...
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Ameelio Team created an article,
Why can't I find my Loved One's facility on the app?
Ameelio currently serves ICIW, CCF, MPCF, NCCF, and FDCF. We do not serve any other facilities. Please check facility websites for future updates. If your contact is at ICIW, CCF, MPCF, NCCF, or FD...
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Ameelio Team created an article,
Why can't I find my Loved One on the app?
If you can't find your Loved One on the app, that means that the Department has not yet registered them within our system. Please be patient as it may take several days for the Department to add th...
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Ameelio Team created an article,
Why is my visitor request pending?
The facility is responsible for approving all visitors to the facility. If your request is 'pending', then that means the facility still needs to approve your request. Please be patient as the faci...
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Ameelio Team created an article,
Why is my call or visit request pending?
The facility is responsible for approving all visits to the facility. This means that the facility need to approve the schedule for each meeting every time you schedule a meeting or call. If your c...
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Ameelio Team created an article,
Why is my call or visit request rejected?
The facility is responsible for approving all visits to the facility. This means that the facility needs to approve the schedule for each meeting every time you schedule a meeting or call. If your ...