Ameelio Team
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Activity overview
Latest activity by Ameelio Team-
Ameelio Team created an article,
Why did the mail my contact received look different than the mail I sent?
Facilities have different standards on how they receive and process mail before passing it off to the recipient, such as photocopying, removing unapproved content, etc. We recommend reaching out t...
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Ameelio Team created an article,
Why can't I send a photo card (or other Mail products)?
If you do not see the option to send a photo card (or other Mail products), this is because of restrictions at either the facility or state level for the contact you are trying to reach. We recomme...
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Ameelio Team created an article,
How do I update my ID?
An ID won't need to be updated unless it is rejected by the facility. If the facility has rejected your ID, you can navigate to the notifications screen and tap the notification about your ID rejec...
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Ameelio Team created an article,
How do I sign up for an Ameelio Connect account?
Open the Ameelio app and hit the blue Sign Up button in the center of your screen. Fill out your legal name and birthdate. Security staff use this information to verify your identity, so be sure i...
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Ameelio Team created an article,
Can multiple devices join a single call?
No, all video calls must be joined by a single device.
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Ameelio Team created an article,
Where is Ameelio Connect currently available?
Ameelio Connect video calls and in person visits are only available at ICIW, CCF, FDCF, NCCF, and MPCF. If your contact is at any of the above facilities, please follow the below instructions: You...
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Ameelio Team created an article,
Why can't I select the day I want on the meeting calendar?
If there are no available dates on the calendar, that either means the person you are trying to visit does not have any more allowed visits or all of the facility's visiting slots are taken already...
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Ameelio Team created an article,
Why can't I find my contact on the app?
If you can't find your contact on the app, that means that the Department has not yet registered them within our system. Please be patient as it may take several days for the Department to add them...
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Ameelio Team created an article,
Why is my visitor request pending?
The facility is responsible for approving all visitors to the facility. If your request is 'pending', then that means the facility still needs to approve your request. Please be patient as the faci...
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Ameelio Team created an article,
Why is my event request pending?
The facility is responsible for responding to all event requests. This means that the facility needs to approve or deny each event every time you schedule one.If your event request is pending, that...