Please understand the decision to shutdown Ameelio Letter's isn't because of one specific user or mail item that you personally have sent in the past, but is rather a broad letter to our active users so they have a timeline to utilize any tokens before we cease these operations on this app at the end of May.
We’re proud of our partnership with you, allowing families and friends to affordably connect with your incarcerated loved ones via postal mail since 2020. Thank you for trusting us to help you maintain these very important connections.
However, we’ve received reports from our printing and mailing partners that some Ameelio Mail contained images and text that violates their acceptable use policies, including nudity and hate speech. Due to these incidents Ameelio Mail will stop all operations after May 29th, 2026.
Because of these reports, we also need to restate our policies on mail content and acceptable usage. Customers may not use Ameelio Mail to engage in any of the following activities:
- Engaging in any illegal, deceptive, or harmful activities
- Violating any laws, regulations, or correctional facility policies
- Sending any mail that depicts nudity, sex, or is pornographic in nature
- Sending any mail that depicts violence, hate speech, or harming of others
- Sending any mail that contains drugs, even if they are legal in your state
- Attempting to mislead others about the identity of the sender of Ameelio Mail
Before you send mail to a correctional facility, please make sure you check with the facility for their mail policies. Most facilities will post their policies online, or you could call them directly.
At this point, if any of these policies are violated even once, we will be forced to remove the offending account immediately to protect continued regular mail delivery for our many other users who rely on this important connection to their loved ones.
A few important dates to keep in mind:
- January 30th, 2026: This is the last day you’ll be able to purchase new Ameelio Mail tokens
- February – May 2026: Please spend your tokens to send mail during this time.
- May 29th, 2026: The last day you’ll be able to send any new Ameelio Mail. We’ll make sure any mail sent on or before this day will arrive safely.
Due to time and volume constraints, we are unable to issue refunds for any unspent tokens. We’ll follow up with additional information as it becomes available, including offering alternative services for staying in contact with your loved ones after Ameelio Mail ceases operations.
Sincerely,
Team Ameelio
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